Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Returns must be initiated within 30 days of receiving your order. Items that are damaged or altered in any way will not be accepted for return. We reserve the right to refuse any return that does not meet these criteria.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it is returned safely.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for your original item.
International Returns
For customers outside of the United States, please be aware that you are responsible for any customs duties or taxes incurred during the return process. We recommend checking with your local customs office for more information. The same return policy applies to international orders, and you must follow the same steps to initiate a return.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us via email at [email protected]. Our customer service team is available to assist you and will respond to your inquiries as quickly as possible. We appreciate your understanding and cooperation in following our return policy.